Own enterprise customer relationships from post-sale through renewal and expansion. Lead renewals, pricing and commercial negotiations, monitor account health, identify risk and expansion opportunities, conduct business reviews, maintain Salesforce records, coordinate technical needs with Support/Technical CSMs, surface product gaps and patterns, and use AI/automation to scale and prioritize work.

Serve as the primary technical partner for strategic customers: own SDK implementation, integrations, event tracking, and onboarding; build and deploy in-app experiences; audit installations; triage and fix technical issues; train customers; and work closely with CXMs and Support Engineering to ensure long-term customer success.