Manage mid-level travel agency accounts through outbound calls, email campaigns, relationship building, account onboarding, advisor training, and sales growth initiatives. Educate travel advisors on products, destinations, promotions, and self-service tools; resolve questions and coordinate escalations with internal teams. Maintain CRM records, create marketing materials, support webinars and travel events, and collaborate with business development teams to increase agency sales.

Leads and develops a vacation sales team by managing workflow, schedules, CRM compliance, pipeline activity, performance metrics, coaching, hiring support, and employee development. Drives sales, conversion, productivity, quality, and customer experience goals while supporting change initiatives, process improvements, escalations, and cross-functional collaboration. Uses reporting and performance trends to improve team effectiveness and achieve business objectives.