Configure and provision voice services, IP phones, ATAs, SIP credentials, extensions, numbers, and related features. Coordinate customer activations, test calling and voicemail functionality, troubleshoot SIP and connectivity issues, manage Tier 1 support tickets, document provisioning activities, and escalate complex problems. The role also requires clear customer communication, process improvement, and occasional after-hours or on-call support.

TCCA is building a nearshore talent network for remote opportunities supporting U.S.-based companies. Candidates may submit their information for consideration for current or future roles across technology, operations, marketing, customer support, design, and business services. TCCA will review profiles and contact candidates whose experience aligns with client needs, though placement is not guaranteed.

Provides remote technical support for Windows and macOS users in a client-focused IT environment. Manages devices through Microsoft Intune and Addigy MDM, administers Microsoft 365 and Google Workspace, troubleshoots hardware, software, cloud, and networking issues, resolves support tickets, provisions devices, supports mass deployments, and automates tasks with PowerShell or Bash while applying cybersecurity best practices.