Manages daily operations across sales, title, and escrow teams; ensures service-level, regulatory, and corporate policy compliance; reviews performance dashboards; resolves escalations; develops staffing plans; trains vendors and employees; builds client relationships; and drives employee engagement, retention, coaching, and continuous operational improvement.

Generates revenue by identifying prospects, qualifying opportunities, building client relationships, negotiating and closing sales. Maintains the CRM, develops sales strategies, engages decision-makers, stays current on title insurance and financial industry trends, attends trade events, meets performance goals, and travels as needed. The role requires strong communication, customer service, negotiation, organizational, and compliance skills, along with proficiency in Microsoft Office, CRM systems, and interactive communication tools.

Manages real estate escrow transactions from opening through closing, including title clearance, document preparation, fund disbursement, calculations, recording, and final statements. Communicates with buyers, sellers, lenders, agents, attorneys, and consumers while ensuring compliance with escrow laws, RESPA, TILA, Dodd-Frank, CFPB rules, ALTA Best Practices, and company procedures. The role also develops a profitable escrow desk, maintains transaction records, resolves issues, and supports team development.