Provides clerical, organizational, and administrative support, including scheduling, correspondence, document preparation, filing, data entry, meeting coordination, office supply management, travel arrangements, expense processing, and communication with internal and external contacts. Maintains confidential records, supports onboarding and office events, tracks deadlines, and helps improve administrative processes.

Performs accurate data entry, record updating, document scanning, filing, quality checks, error correction, spreadsheet and database maintenance, report preparation, and information retrieval. Handles confidential records, communicates discrepancies, follows established procedures, and completes repetitive administrative tasks within deadlines. Requires strong typing, attention to detail, organization, computer skills, confidentiality, and reliable attendance.

Provides customer support through phone, email, chat, and other channels. Resolves questions, complaints, orders, returns, payments, and account requests; documents interactions; escalates complex issues; follows up with customers; and collaborates with internal teams. Maintains product and policy knowledge, protects confidential information, meets service and productivity metrics, and delivers professional, empathetic communication in office, call center, retail, or remote environments.