Provides courteous, timely support to patients, healthcare providers, practices, and other customers through phone, email, text, and other channels. The role answers questions, resolves or escalates concerns, documents interactions, manages customer-service cases, coordinates with internal healthcare teams, protects confidential information, follows HIPAA and privacy procedures, and identifies recurring issues for improvement.

Performs accurate data entry, record updates, verification, reconciliation, document processing, data cleanup, and electronic filing. Maintains confidential patient, provider, and business information while following HIPAA, privacy, security, and data-handling procedures. Supports healthcare operations by identifying discrepancies, maintaining databases, preparing reports, and collaborating with internal teams. The role requires strong attention to detail, organization, typing accuracy, computer proficiency, confidentiality, and the ability to complete repetitive assignments independently and on schedule.

Provides high-level administrative and operational support to executive leadership. Responsibilities include complex calendar and meeting coordination, domestic and international travel arrangements, expense reporting, executive communications, meeting materials, action-item tracking, special projects, and confidential information management. The role serves as a liaison among executives, employees, healthcare providers, vendors, and business partners while proactively managing priorities and resolving scheduling or administrative issues.