Consults with automotive retailers to improve customer and employee experiences through coaching, training, facilitation, cultural transformation, and data-driven action planning. Builds relationships with dealership leaders and frontline staff, delivers in-person and virtual sessions, tailors program content, tracks store visits and communications in Salesforce, and supports KPI achievement. Requires extensive travel to dealership locations and independent management of schedules, client engagements, accountability plans, and project deliverables.