Provides general administrative and clerical support, including calendar and meeting coordination, communications, document preparation, data entry, filing, invoice processing, travel arrangements, onboarding paperwork, and vendor coordination. Maintains accurate and confidential records, monitors deadlines, supports employees and management, and helps ensure efficient daily office operations.

Provides customer support through phone, email, chat, or in-person interactions; answers questions, resolves complaints, processes orders and account requests, documents interactions, protects confidential information, and coordinates escalated issues with internal teams. Success is measured by customer satisfaction, resolution speed, accuracy, productivity, attendance, and service quality. The role may be office-based, retail, call-center, remote, or hybrid, with possible evening, weekend, holiday, or varying shifts.