Owns ongoing client relationships, drives ProShop ERP adoption, delivers product training, analyzes usage data, resolves workflow and configuration issues, and connects adoption milestones to measurable manufacturing outcomes. The role manages success plans, identifies churn risk, conducts value-focused business reviews, recommends relevant modules and workflows, and collaborates internally to advocate for clients. Strong product expertise, manufacturing knowledge, communication, teaching, data analysis, and problem-solving skills are required.

Manage end-to-end ProShop ERP implementations for manufacturing and machine shop clients. Lead planning, discovery, requirements gathering, system configuration, change management, risk mitigation, validation, documentation, training readiness, and go-live support. Act as the primary client liaison and ProShop configuration expert, translating manufacturing workflows into ERP solutions while coordinating escalations with Product and Engineering. The role requires manufacturing process knowledge, hands-on ERP or MES configuration experience, strong communication skills, and 25–40% travel to client sites.