Handle inbound customer calls for auto glass services, persuade callers to choose the company, schedule mobile and shop appointments in the CRM, provide service and pricing information, confirm appointments and follow up on quotes, enter accurate data, and collaborate with technicians and management to resolve issues.

Answer inbound customer calls about auto glass services, schedule mobile and in-shop appointments in the CRM, provide pricing and warranty information, follow up on quotes, enter accurate customer and appointment data, and collaborate with technicians and management to resolve issues and ensure customer satisfaction.