Lead and support customer implementations of Amtech ERP solutions: gather requirements, configure software, create documentation, test, train users, troubleshoot go-lives, and drive adoption while collaborating with customers and internal teams. Travel up to 50% to support onsite implementations and training.

Lead and build renewal operations: design processes, manage end-to-end subscription and maintenance renewals, generate quotes, ensure contract compliance, improve Salesforce tracking and reporting, and partner with Sales, Customer Success, Finance, Legal, and Operations to maximize retention and revenue.

Lead multiple customer implementation projects from planning through delivery using Amtechs implementation methodology. Manage project plans, risks, budgets, resources, stakeholder communication, and status reporting. Mentor team members, support sales and operational initiatives, drive continuous improvement, and collaborate cross-functionally to meet SOW, utilization, and financial goals.