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Leads operations and delivery governance for a Learning and Organizational Change Management consulting practice. Responsibilities include resource planning, utilization, staffing, manager development, quality control, client satisfaction, risk management, financial performance, business development, methodology development, and senior advisory work on healthcare transformation initiatives involving Epic, ERP, AI adoption, readiness, training, and sustainment.

Lead and mature client PMOs for enterprise healthcare organizations, driving end-to-end Epic and EHR implementations, governance, risk management, and go-live readiness. Maintain 50-60% billable utilization, advise C-suite, coach client PMs, manage portfolio reporting, and identify business development opportunities. Support RFPs, practice framework development, internal training, and talent assessment.

Supports healthcare IT and transformation projects by coordinating documentation, schedules, meetings, action items, risks, dashboards, RAID logs, status reports, and stakeholder communications. Maintains project and portfolio visibility, assists with resource planning and process improvement, and provides administrative support to project and program managers. Requires strong organization, communication, Microsoft Office, Smartsheet, SharePoint, and project management tool proficiency.

Leads and develops 6–10 Learning and Organizational Change Management consultants while overseeing client delivery across training, adoption, readiness, communications, and transformation workstreams. Responsibilities include coaching, performance management, staffing and utilization oversight, quality assurance, client facilitation, stakeholder management, proposal support, hiring, onboarding, and practice development. The Manager balances people leadership with billable consulting delivery and supports client satisfaction, account growth, and consistent delivery standards.

Lead the Applications service line for healthcare IT, driving business development, delivery quality, and strategy for EHR, ERP, and administrative applications. Oversee practice leaders, manage financial performance, remain client-facing on complex engagements, and produce thought leadership to grow and differentiate the practice.

Lead delivery and client engagement for Clinical Solutions, managing clinical consultants and ensuring high-quality EHR-focused implementations across inpatient, ambulatory, and perioperative settings. Drive team performance, QA standards, resource allocation, client trust, billable advisory work, and contribute to growth through proposals and account expansion.

Lead and coordinate testing activities for healthcare technology projects. Develop test strategies, plans, scripts; manage functional, integration, regression, end-to-end, and UAT. Oversee defect lifecycle, ensure environment readiness, provide QA subject-matter expertise, metrics, and process improvements while liaising with business, technical, vendor, and stakeholder teams.