Diagnose client contact-center needs and design, configure, test, and troubleshoot Genesys CCaaS solutions. The role includes call-flow development, self-service automation, UAT, stakeholder discovery, workstream ownership, performance reporting, implementation support, standardization, and peer mentoring across healthcare client engagements.

Build and maintain long-term pipelines of senior Epic and patient access leaders through proactive sourcing and relationship-building. Engage credibly on Epic architecture and access operations, advise internal leaders on hiring timing, track and share pipeline activity, and contribute to talent strategy while operating independently.