Provide administrative and customer service support to a sales agent: answer calls, interview clients about prescriptions, enter data into databases, scan and email documents, mail materials, run client lists, meet clients in person or virtually, and assist with enrollments. Learn systems and become health insurance licensed within five months.

Manage and grow enterprise Medicare and health‑insurance BPO client relationships. Serve as primary client liaison, ensure operational and contractual KPI delivery, lead business reviews, drive performance improvements, manage financials and account expansion, oversee scaling and compliance with CMS/Medicare rules, and deliver data‑driven insights and reporting.