Lead design and build of AI-driven enterprise contact center and CX solutions in pre-sales: translate workflows into prototype architectures, architect retrieval/orchestration/validation systems, run technical discovery, partner with account teams, and deliver production-grade proofs of concept that handle real-world constraints and KPIs.

Partner with Executive Search leads to design search strategies, source passive candidates via LinkedIn, referrals and internet searches, build candidate pipelines, research sourcing tools, provide market/talent intelligence, and cultivate long-term candidate relationships.

Lead and deliver multiple enterprise AI and CX projects from initiation through optimization. Manage stakeholders, resources, risks, and steering committees; run workshops to define user stories and technical requirements; coordinate cross-functional services teams; track performance and report metrics; recommend product capabilities; and drive continuous improvement and customer success.