Handle inbound calls from prospective and current clients about immigration services, guide callers through options and the Manifest portal, document interactions, route and escalate inquiries to attorneys, sales, billing, or case teams, and support clients with uploads and appointment scheduling.

Lead and mentor a cross-functional paralegal team supporting multiple client accounts. Own operational workflows, ensure SLA compliance, track performance metrics, liaise with attorneys and clients, drive training, and standardize process documentation to scale legal operations.

Translate practiced legal expertise into prompts, workflows, and logical frameworks that power an AI-native legal platform. Design automatable legal workflows, identify edge cases, break down practice areas into discrete steps, and convert legal knowledge into product requirements while iterating based on lawyer usage.