Leads deployment and ongoing technical support for Direct-to-Store Delivery technology solutions. Manages implementation schedules, SLAs, technical issue resolution, integrations, documentation, customer satisfaction, and continuous improvement. Coaches support teams, coordinates with product and operations groups, oversees user acceptance testing and machine learning data integrity, and partners with customers to improve solution adoption, performance, and retention. Requires technical expertise across RFID, IoT, APIs, databases, and Linux environments, plus up to 30% travel.