Leads the Northeast Distributor Sales team by coaching Territory Managers and agency partners, developing sales strategies, expanding distributor relationships, and driving revenue growth. Responsibilities include sales training, performance management, forecasting, pricing and margin oversight, KPI analysis, account development, commercial negotiations, and cross-functional collaboration. The role owns team and agency performance while improving customer satisfaction and identifying opportunities for market-share growth.

Provides technical support for lighting products through phone and email, troubleshoots customer issues, creates technical documentation, supports advanced sales inquiries, and assists with warranty claims. Collaborates with Product Management, Engineering, management, and external product affiliates to maintain accurate product data and timelines. The role requires strong customer service, deductive reasoning, organizational skills, and the ability to understand technical products and manage projects.

Develops job-quote pricing, manages customer pricing in P21 ERP, analyzes pricing trends and competitiveness, and partners with sales to improve profitability and customer satisfaction. Uses advanced Excel, Power BI, and SQL to analyze pricing data, prepare management reports, evaluate market competition, and identify process improvements. Supports pricing initiatives across company divisions and maintains strong relationships with sales representatives.