Provides phone and email support for Treasury Management clients, resolves product and service issues, assists with ACH, wire, RDC, and Positive Pay file setup, and delivers client training. Leads support workflows, schedules and coaches employees, monitors KPIs and SLAs, handles escalations, reviews call quality, supports risk reviews and system implementations, and ensures compliance with bank policies, federal regulations, and NACHA rules.

Support the second-line Information Security Risk & Compliance function by performing user access reviews, vendor due diligence and monitoring, control validations, evidence collection, documentation, exception escalation, and audit readiness. Maintain risk/vendor/control tracking systems and assist third-party risk management and regulatory requests while improving governance and processes.