Lead and coach a team of Client Experience Associates to meet service and satisfaction goals. Manage hiring, training, scheduling, quality monitoring, process improvements, performance management, and real-time queue operations while collaborating with regional management and HR.

Manage a portfolio of homeowner associations, partnering with Boards, vendors, and homeowners; prepare communications, run meetings, create budgets, oversee projects, respond to emergencies, and ensure client satisfaction and account retention.

Manage a portfolio of community associations including budgets, vendor selection and supervision, homeowner and board relations, meeting preparation and leadership, delinquency management, special projects, and client satisfaction to retain accounts.