Serve as primary technical contact for customers, provide hands-on guidance for integration and deployment, write scripts for diagnostics/automation, troubleshoot issues, lead technical deep-dives, collaborate with product and engineering, and build long-term customer relationships to maximize platform value.

Own technical pre-sales for enterprise AI security: lead discovery, design demos, execute end-to-end POCs, partner with AEs, surface product feedback, and advise customers on complex technical decisions.