Leads enterprise technology strategy and the IT application team, aligning property management, CRM, ERP, accounting, revenue, maintenance, resident experience, and reporting systems with business priorities. Owns the enterprise systems roadmap, prioritizes initiatives, manages implementation partners, oversees scope, budget, timelines, adoption, integration, and data quality, and drives continuous process and user-experience improvements across a multi-property organization.

Leads IT service delivery and end-user support across corporate and property locations. Manages the IT team, Freshservice platform, Microsoft-based endpoints and cloud services, incident response, service metrics, security practices, vendors, technology projects, and property transitions. Partners with business leaders to improve reliability, user experience, documentation, automation, and responsible Microsoft Copilot adoption.