Provides first-line technical support for corporate offices and data center environments. Responsibilities include troubleshooting users, installing and maintaining hardware and software, monitoring servers and networks, managing accounts and access permissions, enforcing security policies, maintaining asset inventories, creating knowledgebase content, training users, and supporting upgrades, cloud migrations, and infrastructure projects.

Coordinate domestic and international shipments, maintain shipping documentation and tracking, communicate with carriers and partners, support scheduling, proof-of-delivery and recordkeeping, and assist with logistics projects and continuous improvement in a remote environment.

The Quality Assurance Manager oversees technical quality across factory operations and field inspections, manages quality reports, and collaborates with teams on quality assurance practices.