Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, assist with system configuration and updates, handle customer inquiries about repairs/parts/orders, document resolutions, escalate complex issues to higher-tier support, and follow up on QA and repair-related items.

Provide level-1 technical support for Windows-based medical devices and applications: troubleshoot hardware/software/configuration issues, handle repair/status/part requests, document resolutions, escalate to higher-level support as needed, and follow up on QA, repair costs, and PO requests while adhering to company policies.

Designs, implements, validates, and supports wired and wireless networks for patient monitoring systems. Performs site surveys, creates designs and documentation, stages and configures equipment, coordinates installations and cutovers, provides remote and on-site support, mentors junior engineers, and ensures adherence to standards and project timelines.