Leads Origence Lending Services, a business process outsourcing division, overseeing implementations, loan processing, underwriting, funding, contact center, quality assurance, and training. Provides operational vision, manages large multifunctional teams, develops KPIs and continuous-improvement programs, supports clients and stakeholders, and drives growth, efficiency, talent development, and service quality across consumer lending operations.

Review and underwrite indirect auto loan and lease applications within guidelines, communicate with credit unions and dealers, collect documentation, process and send loan packages for funding, monitor dealer productivity, support fraud detection and process improvements, and maintain SLAs across varied hours (7:00am–9:00pm MST).