Leads the design, deployment, optimization, troubleshooting, and maintenance of large-scale wireless networks, including Wi-Fi, cellular, and RF systems. Performs site surveys and spectrum analysis, improves reliability and scalability, evaluates technology investments, collaborates with vendors and stakeholders, manages wireless project deliverables, documents systems, and mentors junior engineers. The role also supports 5G, IoT, edge computing, security integration, and critical issue resolution.

Leads IT field services delivery by managing Project Coordinators, client communications, work orders, schedules, SLAs, budgets, documentation, escalations, billing requirements, and service deliverables. Provides performance management, mentoring, issue resolution, and stakeholder coordination while ensuring project quality and customer satisfaction. The role requires flexible availability to address urgent operational issues, technician no-shows, schedule changes, and volume spikes.