Manage and grow an existing SaaS customer portfolio through renewals, upsells, and cross-sells. Build strategic account plans, conduct business reviews, identify customer needs, deliver product demonstrations, and manage expansion and renewal sales cycles. Maintain CRM pipelines and forecasts, negotiate pricing, achieve revenue targets, support product adoption, and collaborate with Customer Success, Product, and Support teams to strengthen relationships and customer outcomes.

Lead a six-person Customer Sales team focused on SaaS upselling and cross-selling. Develop go-to-market and prospecting strategies, coach account executives, manage pipeline and forecasting, drive quota attainment, deploy sales tools, and partner with marketing, product, enablement, and executive leadership to accelerate revenue growth.

Leads a team delivering SaaS implementations and customer onboarding for strategic accounts. Oversees project execution, milestones, escalations, capacity, KPIs, documentation, and customer handoffs. Coaches Implementation Managers, improves delivery processes, coordinates cross-functional partners, and ensures customers activate solutions and achieve value on schedule.