The Director of Support will lead the Support organization, create scalable processes, and manage metrics to enhance customer experience. Responsibilities include team development, performance management, and implementation of a modern ticketing platform.

Lead Crunchafi's content strategy across web, email, social, and PR. Plan, write, and edit blogs, case studies, website copy, and sales enablement materials. Manage content calendar and library, execute SEO and keyword research, track performance, own social media presence, and collaborate cross-functionally with Product Marketing, Sales, and Design to align content with business goals.