Manage and grow a portfolio of enterprise technology customers by building trusted relationships, increasing product adoption, reducing churn, and expanding accounts through upsell and cross-sell. The role includes proactive customer outreach, data-informed engagement, training, issue resolution, escalation management, and cross-functional collaboration. Success requires strong communication, business acumen, organization, autonomy, and customer-focused problem solving.

Manage a portfolio of existing technology customers, building trusted relationships, improving product adoption, resolving issues, and driving retention, upsell, and cross-sell revenue. Responsibilities include maintaining accurate CRM data, conducting customer outreach and product check-ins, analyzing usage data, coordinating internal teams, managing escalations, delivering training, and supporting customer success across the Linewize product suite.

Own reliability and observability for globally distributed software systems. Manage cloud platforms, Kubernetes, Terraform infrastructure, CI/CD, monitoring, alerting, and observability tooling. Respond to critical incidents, participate in on-call rotations, secure cloud infrastructure, automate operational tasks, scale databases, and help engineering teams adopt reliable DevOps and GitOps practices.