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Lead OuterSignal's customer experience function: own strategic enterprise accounts, build and coach the CX team, create playbooks and onboarding, prevent churn, run QBRs, partner with sales and product, and recruit CX talent to scale the organization.

Manage the full sales cycle for SMB accounts, conducting product demos, building relationships, and meeting revenue quotas in a fast-paced eCommerce environment.

This role focuses on customer onboarding, training, and support in a fast-paced environment, ensuring brands gain value from OuterSignal's insights.

The Sales Development Representative qualifies inbound leads, runs outbound prospecting campaigns, books meetings, and manages pre-demo experiences while maintaining CRM discipline and developing product fluency.