Identify and develop leads via research and cold calling, negotiate rates with customers and carriers, manage shipment integrity and reporting, update operating systems, and track billing to meet sales and volume goals.

The Manager, Customer Solutions leads a team to enhance customer experience in LTL, develops solutions, and optimizes operations to grow sales.

Provide logistics support including order entry, routing and dispatching, traffic coordination, monitoring pickups/deliveries, driver check calls, investigating overages/damages, scheduling appointments, and communicating load status to account managers and customers.