Provide Tier 1 support for a suite of SaaS products via phone, email, chat and ticketing. Troubleshoot and resolve customer issues, escalate bugs to development, contribute to knowledge base content, and collaborate cross-functionally to improve support processes and customer outcomes.

The Senior Software Engineer will design, develop, and operate critical software services, improving reliability and performance while collaborating with PMs and Designers to deliver customer-focused solutions.

Own outbound prospecting and cold calling to qualify landscape, tree care, and snow removal operators for Sales Executives. Build relationships, track KPIs in CRM, collaborate with SDR Manager and sales, and represent the company at quarterly trade shows across the US and Canada.