Provide frontline user engagement and training for the IROC platform: run 1-on-1 workflow training, audit workflows via interviews, maintain documentation and FAQs, foster multi-facility community engagement, and ensure dashboard data accuracy following deployments. Partner with Engineering, Product, and Program teams to translate complex visualizations into actionable playbooks and measure user impact.

Lead strategy execution for the Installation Resilience Platform by translating strategic requirements into actionable initiatives, managing cross-functional proposals and projects, tracking risks and progress, supporting sales motions, coordinating dependencies, and representing the company to customers and partners.

Lead production reliability for cloud-hosted applications, owning cloud systems and automation. Design/manage cloud networking, implement IaC and CI/CD pipelines, provide Tier-3 incident response and RCA, and mentor engineers to ensure scalable, secure platform operations.