Leads enterprise AWS cloud architecture, operations, governance, security, and innovation for mission-critical contact center and servicing systems. Designs serverless platforms, integrates AI/ML and generative AI solutions, manages multi-account environments, and connects AWS with on-premises and legacy systems. Provides technical strategy, project and vendor management, training, mentorship, and cross-team enablement while supporting compliance, cost management, and on-call operations.

Manage a litigation portfolio focused on single-plaintiff consumer finance matters, including FCRA, FDCPA, TCPA, and state consumer protection claims. Supervise outside counsel, support regulatory investigations, conduct legal research, advise business stakeholders on litigation and compliance risks, oversee subpoenas and legal holds, develop risk mitigation strategies, monitor litigation metrics, and provide training. The role requires practical guidance across student loan servicing operations and evolving federal and state legal requirements.