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Serve as first point of contact for nonprofit leads, run discovery calls, demonstrate product value, manage a high-volume pipeline via phone/email/video, maintain HubSpot data, and provide feedback to improve processes and customer experience.

The Customer Success Manager will manage post-launch relationships with enterprise customers, drive adoption and engagement, ensure renewals and upsells, and enhance customer value through collaboration with internal teams.

Lead product marketing strategy and go-to-market for enterprise and nonprofit products: craft positioning, drive launches and campaigns, create sales enablement and proof points, partner cross-functionally, and scale marketing execution using AI tools.

Lead grant research, write LOIs and applications, review drafts for nonprofits, manage delivery across 10–15 partners, use AI to accelerate quality, and improve grant support processes.

Qualify and nurture inbound nonprofit leads for Goodstack GrantPilot through discovery conversations, targeted funding research, onboarding, and relationship-building. Maintain HubSpot data, collaborate with Product and Sales to improve onboarding and the sales playbook, and deliver a concierge-level customer experience that turns interest into qualified opportunities.