Owns subscription renewals across the United States and Canada, managing customer and reseller relationships, renewal cadence, Salesforce pipeline accuracy, forecasting, negotiations, and contract closings. Identifies upsell and cross-sell opportunities, reactivates lapsed accounts, enables reseller partners, and improves renewal processes. The role serves as a software and cloud product expert and requires collaboration with sales, customer success, and operations teams. Travel may include customer visits, reseller events, and trade shows.