Work with operations, IT, and client teams to manage business applications, schedules, SFTP accounts, and automated reports. Perform data imports/exports, cleansing, QA reporting, trend analysis, and process improvements while maintaining client communication and meeting productivity goals.

Design and execute test strategies for AI/ML models and agent-driven workflows. Validate model accuracy, reliability, and data integrity; build automated test frameworks; integrate testing into CI/CD; identify AI risks like bias and hallucinations; collaborate cross-functionally to improve reliability and resolve production issues.

The Claims Analyst I will identify and analyze claim overpayments for health insurance clients, ensuring accurate processing and recovery while collaborating with team members and management to innovate solutions.