Provides clerical and administrative support to Accounts Receivable by requesting medical records, retrieving claims documentation, preparing submissions to insurance carriers, maintaining accurate records, reviewing documents, and supporting special projects. The role requires accurate data entry, confidentiality under HIPAA, strong organization, and proficiency navigating multiple computer systems. This is an onsite temporary position with potential extension or conversion to full-time.

Handle high-volume inbound/outbound calls and emails for clinical clients (dialysis clinics), communicate urgent lab results, meet contact-center metrics, document interactions, process lab forms and draw entries, resolve service issues using critical thinking, and maintain professional composure onsite.

Handle high-volume inbound/outbound calls and emails for clinical clients, communicate urgent lab results, meet call center metrics, document interactions, process lab forms and draw entries, resolve complex inquiries, and maintain professionalism under pressure.