Manage and grow North American enterprise and mid-market SaaS accounts by driving adoption, license expansion, renewals, and churn prevention. Own the full sales cycle, including prospecting, demonstrations, negotiation, and closing. Develop strategic account plans, analyze account data, engage customer stakeholders, generate pipeline, convert trials, and collaborate with leadership, enablement, and solution consulting teams.

Build and run customer advocacy programs across ~20 large enterprise accounts: establish user communities and champion networks, drive executive engagement, coordinate onsite workshops and training, track engagement metrics, and maintain stakeholder and activity records in Salesforce while partnering with Account Management, Customer Enablement, and Solution Consulting.