Leads daily operations across recreation facilities and aquatic amenities. Supervises aquatics, guest services, fitness, and facility staff; manages safety procedures, scheduling, customer concerns, rentals, fitness equipment, budgets, financial assistance, cost recovery, and operational reporting. Develops improvement recommendations, oversees asset lifecycles, supports inclusive community access, and coordinates facility services, maintenance, emergency planning, and revenue sustainability across multiple recreation sites.

Supervises recreation facility guest services staff and oversees front desk operations, memberships, billing, refunds, payments, reservations, rentals, and customer accounts. Resolves escalated customer concerns, ensures accurate financial transactions and records, trains staff on software and policies, administers financial assistance programs, monitors staffing and workflow, and supports inclusive customer service, facility communications, usage tracking, and process improvements.