Leads Westerra’s debit and credit card operations, including servicing, disputes, processing, portfolio administration, rewards, fraud support, vendor management, controls, and operational performance. Oversees card teams and managers, manages budgets and staffing, resolves escalations, drives process improvements, ensures regulatory compliance, and partners cross-functionally on card strategy, implementations, profitability, and member experience.

Processes payment operations tasks, including ACH, card transactions, wires, remote deposits, shared branching adjustments, disputes, and returned items. Conducts research, verification, balancing, and issue resolution while supporting front-line and back-office staff. Provides phone-based member and staff support, maintains payment and card-system knowledge, routes mail, processes service events, and follows established procedures and regulatory requirements.