Own post-sale relationships for B2B SaaS customers, serving as the primary contact and product expert. Lead onboarding and deployment kickoffs, monitor success metrics, analyze customer data, drive chat and conversion goals, support product adoption, provide strategic recommendations, collect feedback, and identify expansion opportunities.

Conduct prospect research and qualification across assigned territories, execute multichannel outreach, nurture contacts, schedule appointments for account executives, document activities in Salesforce, monitor market and competitive intelligence, and achieve sales goals in a B2B SaaS environment.