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Provide front-line presales support by qualifying service requests, coordinating and drafting Statements of Work, managing terms and conditions, and transitioning signed agreements to delivery. Maintain service opportunity pipelines and project documentation, run discovery calls, collaborate with internal teams and partners, and ensure a high-quality customer experience.

Implement and configure ServiceNow TPSM integrations, vendor catalog items, mappings, and remote tasks; manage customer onboarding playbooks; validate and support UAT; build and automate test plans with ATF; act as ServiceNow SME and guide customers through testing and deployments.