Lead onsite technology deployments for home care agencies across the United States. Responsibilities include device and router setup, user training, product presentations, onboarding management, troubleshooting, relationship building, adoption support, documentation in HubSpot, and cross-functional issue resolution. The role requires frequent travel, strong communication and coaching skills, comfort with non-technical users, and the ability to support older adults, families, caregivers, and agency stakeholders.

Own post-sale customer relationships, renewals, growth, adoption, onboarding, and executive business reviews. Serve as a trusted advisor and subject matter expert while advocating for customers internally with clinical, implementation, engineering, product, and support teams. Build customer champions, identify expansion opportunities, communicate value through data and stories, and ensure customers achieve desired outcomes from Sensi’s home-care solution.