The role involves direct sales and business development for U.S. Public Safety and Federal agencies, focusing on building a pipeline and closing high-value deals while developing market strategies and customer relationships.

Provide hands-on technical customer support for server, networking, and video systems. Troubleshoot deployments, networking, codecs, and streaming protocols; perform root-cause analysis, update tickets, escalate defects, and collaborate with engineering to resolve issues within SLAs.

Qualify inbound leads, conduct structured qualification calls, create sales-ready opportunities in Salesforce, support rental quoting and order coordination, execute multi-channel outreach, maintain CRM hygiene and SDR reporting, and meet weekly and quarterly activity and opportunity targets.