Provides high-volume, multichannel B2B SaaS customer support through messaging, email, webinars, and video calls. Troubleshoots billing and technical issues, explains product functionality, documents conversations, escalates defects, and partners with Product, Engineering, Customer Success, and Sales. The role also develops support documentation, identifies process improvements, creates workflow automations, and uses Claude and other AI tools to improve productivity.

Account Executives will own the sales cycle from prospecting to closing using an AI-powered approach, focusing on SMB and Mid-Market accounts while collaborating with various teams.

The CSM will oversee the customer lifecycle from onboarding through expansion, leveraging AI for workflow automation and monitoring customer health while building strong relationships and synthesizing feedback for cross-functional teams.