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The role involves designing and evolving core systems at LiveKit, implementing resilient architectures, and building tools to enhance system reliability and developer speed. Strong distributed systems experience and programming skills are essential.

Design and develop functionalities for the Agents framework, iterate on feedback, and create documentation while working with various programming languages.

Design, implement, and operate low-latency, highly available distributed control, data, and observability systems. Build region-spanning architectures, libraries, protocols, and tooling; diagnose and harden critical paths using metrics, tracing, testing, and real traffic; and shape platform capabilities around identity, scheduling, observability, and distributed state management.

Own and engineer the GTM stack: Salesforce as source of truth and HubSpot as marketing system; build and maintain integrations, data flows to the data platform, observability, change management, and agentic AI workflows that act on GTM signals to automate revenue operations.

Own the LiveKit Telephony product strategy and roadmap, spanning SIP trunking, native phone numbers, carrier integrations, global expansion, reliability, call quality, pricing, packaging, and margins. Partner closely with engineering, enterprise customers, and carriers to improve interoperability, regulatory coverage, and production-scale voice AI experiences. Gather customer and operational insights, prioritize initiatives, and drive a polished developer-facing product in a fast-moving environment.

Own identity and access engineering in Okta, macOS endpoint management in Workspace ONE, Google Workspace and Slack administration, SaaS governance, and IT automation. Build onboarding, deprovisioning, access reporting, device compliance, and audit-evidence workflows. Serve as a technical escalation point for identity, endpoint, access, and internal infrastructure issues while translating security and compliance requirements into durable IT controls.

Own long-term technical relationships for strategic accounts, drive architecture reviews and adoption, coordinate LiveKit teams for implementations and escalations, lead executive reviews and on-site launches, identify expansion signals, and develop TAM playbooks to scale account engagement.

The Forward Deployed Engineer collaborates with customer teams to design, prototype, and troubleshoot real-time communication and voice AI applications on the LiveKit platform.