The Senior Technical Account Manager resolves complex technical issues, coordinates with development teams, and maintains customer relations. Responsibilities include troubleshooting, managing escalations, and optimizing customer experience with EDR/DLP tools.

Design and maintain a robust browser extension for major browsers, ensuring security and performance while integrating with backend services. Collaborate across teams for feature implementation and compliance with security standards.

Lead global SRE and infrastructure teams to ensure reliability, scalability, and cost-efficiency of production and developer platforms. Define cloud and Kubernetes architecture, IaC, CI/CD, SLOs/SLIs, incident management, and cloud cost optimization while partnering with Security, Product, Finance, and Engineering.