The Operational Process Support Manager designs and optimizes litigation staffing processes, improves workflow efficiency, evaluates technology, and collaborates across functions to support case staffing management in a law firm environment.

Lead statistical analyses of wage-and-hour, payroll, and timekeeping data for litigation and DOL audits. Manage 2–3 statisticians, develop methodologies, ensure quality control, present findings to attorneys/clients, and drive process automation and team development while leading multiple projects from intake through completion.

The Case Staffing Manager oversees attorney assignments to legal matters, ensuring caseload management and client relationships while utilizing firm resources and technology effectively.