Top Tech Jobs & Startup Jobs in Denver & Boulder, CO

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Lead strategy, roadmap, and business performance for a core AI infrastructure product area. Drive customer research, KPI-driven roadmaps, business cases, cross-functional launches, and measurable outcomes for adoption, retention, revenue, and platform expansion.

Manage a portfolio of existing accounts to drive retention, renewals, upsells, and expansion. Monitor account health and usage, conduct business reviews, build account plans and forecasts, liaise with product/engineering/support, maintain CRM data, handle renewals and negotiations, and occasionally travel to customers or industry events.

Design, build, and maintain cloud infrastructure software (primarily in Go) to manage VMs across global data centers. Collaborate on product requirements, participate in code reviews, optimize performance and reliability, contribute to architecture decisions, and stay current with industry trends.

Lead cross-functional programs ensuring GPU capacity meets demand. Partner with data center, host partners, engineering, and product to plan capacity, resolve vendor issues, translate utilization data into tradeoffs, build project plans, surface risks, and run post-mortems to improve supply, cost, and reliability.

Ensure stability and resilience of Runpod's distributed AI platform by defining SLIs/SLOs, leading incident response, building observability and reliability tooling, automating operational workflows, and partnering with engineering teams to reduce toil and improve production readiness.

Lead and scale core cloud and bare-metal infrastructure including SRE, global and HPC networking, and distributed storage. Define SLOs/SLAs, incident response, observability, and IaC. Architect InfiniBand/RoCE networks and high-performance storage to support large GPU workloads. Hire and mentor managers and senior ICs, partner with product and program teams to forecast capacity and drive reliability, throughput, and low-latency infrastructure at scale.

Build and maintain frontend and backend components for an AI infrastructure platform using Python and TypeScript. Contribute to SDK development, collaborate with engineering and AI teams, write tests and maintain code quality, participate in code reviews, and support developer-focused tooling and integrations.

Own end-to-end product design for Runpod's AI infrastructure platform, turning complex workflows (compute, deployment, storage, networking, billing, observability, model ops) into intuitive, polished experiences. Rapidly identify UX problems, prototype high-fidelity designs, define design systems, partner with Engineering and Product, and use user research and analytics to iterate and raise product craft and developer trust.

Lead a product engineering team to own roadmaps, design scalable cloud-native systems, ship customer-facing features, ensure quality and reliability, hire and mentor engineers, and coordinate cross-functional delivery.